Use your commerce data in the AI and reporting tools your team already knows. Add Pro when you need to query the warehouse directly or build your own applications.
Work with your commerce data through dashboards, SourceMedium Agent in Slack, and supported AI tools through MCP where enabled.
Direct project-level BigQuery access and customer-managed warehouse extensions are not included in Foundation; SourceMedium may provide limited read access to your own datasets where supported.
Before signing, agree the plan, monthly fee, brands and stores, sources, access rights, compute and AI usage, support hours, and any additional charges.
Know which work the fee covers.
Compare the responsibilities you manage today with the scope in your SourceMedium proposal.
Work to account for
Your SourceMedium scope
Work to account for Keeping source connections working
Your SourceMedium scope Maintenance for the supported connections in your scope. Custom sources are agreed separately.
Work to account for Joining records and maintaining definitions
Your SourceMedium scope Commerce models, documented metrics, and checks for your connected data.
Work to account for Running queries and applications
Your SourceMedium scope Product interfaces with Foundation. Direct BigQuery access and scoped extensions with Pro.
Work to account for Infrastructure and AI usage
Your SourceMedium scope Compute and AI usage allowances in your proposal. See the compute allowance FAQ below for overages.
Work to account for Implementation and ongoing support
Your SourceMedium scope Onboarding, platform support, and solution hours documented before signing.
What the platform covers
SourceMedium operates the data foundation, from source connections to the models behind your reports. The sources you connect determine which analyses are available.
Initial onboarding comes with solution hours from a US-based Customer Solutions Engineer. SourceMedium handles setup for supported standard connectors; your team grants access, confirms definitions, and signs off on the validated outputs.
Customers
“I don't need to spend money on anything else.”
“I don't need to spend money on anything else. SourceMedium stands on its own. It's not just a tool; it's a platform that covers every touchpoint.”
“SourceMedium has future-proofed our data infrastructure. Their comprehensive solution not only supports our current needs but is also scalable as we grow. With their managed BigQuery instance, we have full control over our data, creating custom metrics and insights rapidly. This has empowered our team to answer complex business questions and focus on strategic growth initiatives.”
“The real win wasn't the cost savings (though those were nice). It's that my team stopped arguing about which dashboard was right. One source of truth for reporting AND attribution means we actually build things now instead of reconciling data.”
Common questions about pricing, billing, and what's included.
How do Foundation and Pro differ?
Foundation: Work with your commerce data through dashboards, SourceMedium Agent in Slack, and supported AI tools through MCP where enabled. Pro: Everything in Foundation, plus direct BigQuery access, your own SQL, and applications that connect directly to the warehouse. Customer-added data, custom models, compute, and solution work are defined in your proposal.
What happens if we exceed the included BigQuery compute allowance?
Your proposal specifies compute allowances, overage rates, and usage notification terms for the selected plan. External AI-client subscriptions and charges are separate.
When do I receive pricing and usage terms?
After we review your sources and access needs, you receive a proposal with the monthly fee and usage terms. You can review the full cost before committing to implementation.
Is SourceMedium Agent included?
SourceMedium Agent delivers answers in Slack. Included access and usage are documented in your proposal. Analytical answers can expose the underlying SQL. Documentation and methodology answers cite the governing sources.
What costs should we confirm?
Check the charges for additional brands or stores, custom sources, solution hours, and usage above your allowances. Subscriptions to external AI tools are separate from SourceMedium.
Who pays for BigQuery infrastructure?
SourceMedium runs and maintains the BigQuery warehouse behind your AI and reporting tools. Pro adds direct warehouse access. Deployment in your own Google Cloud project is scoped separately.
Is there a long-term commitment?
No. Month-to-month commitment.
What if I already have some of these tools?
Many customers come to us while paying for a stack of overlapping tools. We'll help you understand what SourceMedium replaces and what you might keep. The goal is fewer vendors, not more.
Do I need a data engineer?
You can start through supported AI tools and dashboards without knowing SQL. Pro adds direct BigQuery access so your team can query modeled tables, connect compatible tools, and build on the documented schema. Custom extensions are scoped separately.
Can we add brands or sources later?
Yes. We review the additional sources, data volume, and reporting needs with you, then agree the implementation work and any fee changes before expanding your account.
What if we ever leave?
If you leave, you keep your copied dashboards, delivered documentation, and, on Pro, customer-built SQL and models, and you can request an export of your modeled data for 30 days after termination. SourceMedium-managed refreshes stop at offboarding, and hosted data may be deleted once the 30-day export window closes.
What support is included?
Onboarding and ongoing platform support are included. Initial onboarding includes solution hours with a US-based Customer Solutions Engineer. For supported standard connectors, SourceMedium handles authorization guidance, historical backfill, modeling, reconciliation, testing, and dashboard setup. Your team grants access, confirms key definitions, and approves the validated outputs. The proposal documents the included solution work and any custom work scoped separately.
Ready to stop debating the numbers?
In 30 minutes, we will
1
Map your current systems and reporting gaps.
2
Show one workflow relevant to your team.
3
Outline likely fit, implementation scope, and next steps.
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