Customer support linked to order history
SourceMedium syncs Richpanel support tickets and joins them to order history — so you can measure CSAT, resolution time, and one-touch rate, and see how support experience affects retention and LTV.
Richpanel
Post-purchase support, helpdesk, and returns platforms that power customer-facing operations.
Why Richpanel?
Richpanel is an AI-powered customer support CRM for ecommerce, unifying helpdesk, live chat, and self-service. SourceMedium connects support data to order history so you can understand which customers struggle most and how that affects long-term value.
CSAT and resolution metrics
Customer satisfaction scores, resolution times, and one-touch resolution rates sync per ticket.
Channel and team breakdown
See performance by channel (email, chat, social) and support team for targeted coaching.
Customer journey linking
Tickets join order history so you can analyze support volume by cohort, LTV tier, and order sequence.
Churn signals
High ticket volume in early order cycles is correlated with churn risk in downstream retention models.
What you can ask
With the AI Analyst, you can query Richpanel data using natural language. Here are some examples.
What is our CSAT score this month vs last month? Which customers have the most tickets in the last 90 days? Do high-support customers churn at higher rates after their first order? What is our one-touch resolution rate by channel? How it works
Setup depends on the source. We confirm access requirements, history, cadence, and customer responsibilities before implementation begins.
Connect Richpanel
Share your Richpanel API key. We pull tickets, CSAT scores, and agent data.
Customer linking
Tickets are matched to Shopify customer profiles by email address.
Support analytics
Analyze CSAT trends, resolution performance, and support-influenced retention.
Ready to stop debating the numbers?
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In a 30-minute walkthrough, we'll review your current data stack, show how SourceMedium would replace or complement it, and demonstrate workflows relevant to your business.
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