---
title: "Zendesk integration"
description: "Zendesk holds support history that never reaches commerce reporting. This connector will land tickets next to orders so contact rate is one number."
url: "https://sourcemedium.com/integrations/zendesk/"
---

# Zendesk tickets, coming soon next to Gorgias

Zendesk holds support history that never reaches commerce reporting. This connector will land tickets next to orders so contact rate is one number.

## Integration Snapshot

- Platform: Zendesk
- Category: Customer Success & Operations
- Availability: Coming soon
- Documentation: [View docs](https://sourcemedium.com/docs/data-inputs/platform-integration-instructions/zendesk-integration)

## Why teams connect Zendesk

Coming soon. SourceMedium will connect Zendesk as a support source. It is listed so you can plan for it.

## Key capabilities

- Ticket volume: Opened and solved tickets will sync with customer identifiers.
- Coming soon: The connector is listed so you can plan for it. It is not connectable yet.
- One contact rate: Zendesk volume reads beside Gorgias and Richpanel, so support load is one number across helpdesks.

## Questions you can ask

- When can we connect Zendesk to the warehouse?
- How will Zendesk ticket volume compare to Gorgias?
- Which Zendesk objects will land in the first release?

## Joins with

- [Shopify](https://sourcemedium.com/integrations/shopify)
- [Gorgias](https://sourcemedium.com/integrations/gorgias)
- [Richpanel](https://sourcemedium.com/integrations/richpanel)

## How it works

1. Wait for launch: Zendesk is coming soon. Reach out if you want to be in the first wave.
2. Connect Zendesk: How you connect is confirmed when the connector ships.
3. Ticket sync: Tickets land next to orders and other helpdesk sources.

## Related integrations

- [Gorgias](https://sourcemedium.com/integrations/gorgias)
- [Richpanel](https://sourcemedium.com/integrations/richpanel)
- [Shopify](https://sourcemedium.com/integrations/shopify)
- [Loop Returns](https://sourcemedium.com/integrations/loop-returns)