---
title: "ReturnGO integration"
description: "ReturnGO tickets and refunds sit outside order economics. Return volume and reasons joined to Shopify so refund rate is one number."
url: "https://sourcemedium.com/integrations/returngo/"
---

# Returns operations, next to Loop and orders

ReturnGO tickets and refunds sit outside order economics. Return volume and reasons joined to Shopify so refund rate is one number.

## Integration Snapshot

- Platform: ReturnGO
- Category: Customer Success & Operations
- Availability: Supported integration
- Documentation: [View docs](https://sourcemedium.com/docs/data-inputs/platform-integration-instructions/returngo-integration)

## Why teams connect ReturnGO

SourceMedium lands ReturnGO returns beside Loop Returns so post-purchase leakage is visible in the same warehouse as orders.

## Key capabilities

- Return volume: Opened and completed returns sync with order identifiers.
- Reason codes: Return reasons report next to product and customer cohorts.
- Refund impact: Return dollars sit against order gross for net revenue.

## Questions you can ask

- What is our ReturnGO refund rate this quarter?
- Which products drive the most ReturnGO returns?
- How does ReturnGO volume compare to Loop Returns?

## Joins with

- [Shopify](https://sourcemedium.com/integrations/shopify)
- [Gorgias](https://sourcemedium.com/integrations/gorgias)
- [Judge.me](https://sourcemedium.com/integrations/judgeme)

## How it works

1. Connect ReturnGO: Share the ReturnGO API credential for your shop.
2. Return sync: Return records land with order identifiers.
3. Ops reporting: Return rate and reasons report next to orders.

## Related integrations

- [Gorgias](https://sourcemedium.com/integrations/gorgias)
- [Judge.me](https://sourcemedium.com/integrations/judgeme)
- [Shopify](https://sourcemedium.com/integrations/shopify)
- [Richpanel](https://sourcemedium.com/integrations/richpanel)